CORPORATE TRAINING PROGRAMS

Corporate Training Topics

Susie Wilson Finishing School Of Etiquette Training Group offers nine core professional development categories with multiple topics.
Through our strategic alliance with one of the nation’s leading law firms, we also offer categories of training to build a culture of integrity.
A list of all of the training categories, along with a description and popular subject matter, are listed below.

CUSTOMER SERVICE TRAINING

The key to customer service is ensuring the client is happy by answering their questions and solving their problems. Our Customer Service Training educates your customer service team on how to respond in a professional and helpful manner to clients and customers.

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FORMAL DINING ETIQUETTE

Guarantee that everyone on your team, from associates to executives, understands formal dining etiquette so they can focus on the goals of the business luncheon or dinner. The Business Dining training is a comprehensive program that can be applied to a meal, whether one course or twelve.

Popular Topics Include

• Providing Exceptional Service

• Building Customer Loyalty

• Customer Experience Training

• Conversation Skills

• Listening Skills

• Problem Resolution Strategies

• Understanding the Customer’s Needs

Popular Topics Include

• Emotional Intelligence

• Communicating Under Stress

• Email Communications

• How to Strengthen Relationships

• Meetings and Conference Calls

• Voice and Presentation Skills

Popular Topics Include

• Navigating a Multi-Course Meal

• Hosting Clients

• How to Use Cutlery, Glassware and Napkins

• Cocktail Party Etiquette

• Dining Faux Pas to Avoid

• How to Eat Tricky Foods

• Wine Etiquette

LEADERSHIP

Great leaders inspire their employees and successfully guide a company. Susie Wilson Finishing School Of Etiquette Training Group’s Leadership Program includes lessons on a myriad of topic areas which help leaders gain confidence in their abilities, teach them how to create a positive work environment, review ethics in business, and provide them with the skill to encourage and engage employees at all levels to contribute to the team.

LUXURY SALES

Our team works with retail and service sales teams throughout the world to sharpen both individual and team presentation and hospitality skills.  Susie Wilson, Finishing School Of Etiquette Training Group’s Luxury Sales Program is ideal for beauty companies and salons, residential real estate agencies, fashion and accessory brands and luxury car dealers.

MEDIA TRAINING AND PUBLIC SPEAKING

Designed to develop and strengthen the reputation of an individual in the public eye, or about to be elevated into the public eye, this training is ideal for a company CEO, spokesperson, politician or media personality.

Popular Topics Include

• Becoming an Inspirational Leader

• Identifying and Improving Leadership Style

• Management Skills

• Increasing Authority

• Impactful Communication

Popular Topics Include

• Closing the Sale

• Being a Solutions Provider

• Customer Experience Training

• How to Present a Product or Service

• Overcoming “No”

Popular Topics Include

• Training for Broadcast Appearances

• Speaking with Members of the Media

• Crisis Communication

• Making the Best First Impression

• Poise and Presentation

• Public Speaking Skills

• Private Stylist Appointments

NETWORKING

Whether attending a business conference or a local networking event, ensure that you feel confident and comfortable talking to colleagues and new contacts. Learn how to approach people, how to read a room and how to close a conversation.

POLISHED PROFESSIONAL

Maintain a corporate dress code with assistance from Susie Wilson Finishing School Of Etiquette Training Group’s Polished Professional Training Program. Our trainers will address style and grooming for both men and women in an office environment as well as various out-of-office functions.

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PROFESSIONAL DEVELOPMENT

Susie Wilson Finishing School Of Etiquette Training Group’s core course covers a wide range of business protocol topics. The Professional Development Course is appropriate for summer associates and junior-level employees as well as managers and C-Suite Executives looking to brush up on their interpersonal skills.

Popular Topics Include

• How to Start a Conversation

• Conversation Topics That Never Fail

• How to Be Approachable and Likable

• How to Manage Bad Networkers

• Cocktail Party Etiquette

Popular Topics Include

• Dress Codes Decoded

• Professional Grooming

• Professional Dressing

• Commanding a Presence

• Professionalism

Popular Topics Include

• Showing Respect and Consideration in Business

• Meeting and Conference Calls

• Client Hosting

• Dining Etiquette

• Greetings and Introductions

• Email and Phone Etiquette

WORKING FROM HOME

Managing a team remotely or working for an employer from home requires a different set of skills than working at an office. Whether you’re adjusting to the COVID-19 health emergency or permanently making the change from a corporate office to the home office this course, taught be a webinar or in private 1:1 sessions, will ensure you and your team are set up for success.

Popular Topics Include

• Video Conferencing Best Practices for Employees and Managers

• Setting Up Remote Guidelines and Home Offices

• Working Independently, Collaboratively and Being Supportive

• Reaching and Exceeding Company Goals

• Taking Time for Yourself

• Working from Home and Managing Kids

Culture of Integrity

These sessions can be designed to include individual exercises, interactive discussions and other experiential learning.

#WETOO: PREVENTING HARASSMENT AND BUILDING INCLUSION

Recent news has revealed the ubiquity of sexual harassment in the workplace. Organisations are evaluating their values and norms, especially regarding leadership, culture and governance. In the U.S., several states are requiring more stringent policies, focused training, clearer prohibitions on retaliation and restrictions on non-disclosure agreements with employees. This movement has only just begun, and many other states are likely to follow suit.

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ETHICAL DECISION-MAKING AND CORPORATE RESPONSIBILITY

In recent years, stakeholders in the US, Canada, UK and the EU have heightened their focus on addressing corporate responsibility—particularly with regard to environmental, social and governance (“ESG”) related risks. These stakeholders include not only regulators but investors, customers and employees worldwide, bringing a new awareness to the connection between ethical leadership and brand resilience. Our team can help your senior leadership and board of directors integrate these considerations into your strategic planning and then embed them in your operations and culture across your organization.

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MANAGING COMPLIANCE AND ETHICAL RISKS

Let our team guide your organization and leadership teams with innovative approaches to identifying and managing ethical and compliance risks. Making good decisions at every level of your organization—and encouraging employees to raise concerns early—can proactively avoid costly crisis management and enforcement actions. By creating a risk-aware culture of integrity and ethical leadership, you can strengthen your competitive resilience.

Popular Topics Include

• Heightening Awareness of Unconscious Bias

• Diversity, Inclusion and Organizational Resilience

• Bringing to Life your Code of Conduct and Corporate Values

• Creating a Speaking-Up Culture

Popular Topics Include

• Ethical Decision-Making and a Culture of Integrity

• Bringing to Life your Code of Conduct and Corporate Values

• Thinking Proactively about ESG and Sustainability

• Managing Risks and Opportunities to Create Value

Popular Topics Include

• Anti-Corruption and Doing Business Globally

• Anti-Bribery, Conflicts of Interest, Gifts and Entertainment

• Information Governance (Data Protection, Privacy, Security and Records Management)

• Special Responsibilities for Managers: Encouraging Speaking-Up, Prohibiting RetaliationTo receive a proposal for corporate training please complete  email etiquette@consultant.com

Corporate Training Programs, Susie Wilson Finishing School Of Etiquette, include a wide range of topic areas that are compatible with a myriad of industries. Our training empowers employees to thrive in a corporate setting, benefitting both employees and the company, whether they’re recent graduates, mid-level managers or C-Suite executives.