Terms and Conditions | Susie Wilson Finishing School Of Etiquette

COVID-19

We have resumed all forms of in-person tuition

All training will follow all local and national laws and guidelines, which we review constantly.

Upon registration, we ask that each client informs us if they, or anyone they have come into contact with in the last seven days from the date of registration, has knowingly had symptoms of COVID-19 or tested positive for COVID-19. If a registered client develops symptoms of COVID-19 or is tested positive, directly before the training commencement we will offer the client a full refund within seven calendar days or the right to rearrange within 12 months with no amendment fee being charged. We reserve the right to ask to see a medical note or a stamped certificate of the test.

All tutors have had both doses of their SARS Cov-2 antigen vaccine and their SARS Cov-2 mRNA vaccine.

We use venues that are taking their own safety and deep-cleaning measures and where hand sanitiser is readily available. We ask that all participants and tutors sanitise their hands each time upon entering and exiting the training room or restaurant.

Masks may be required when moving through public areas of the training venue. We ask tutors and clients to follow the advertised venue guidelines. They are not required to be worn during the training when seated but students are welcome to wear their own if they prefer.

Finally, we are constantly reviewing the guidelines from the AU and NZ government; should the situation in the AU and NZ worsen we will take the appropriate action and postpone all in-person courses. Clients will be offered a full refund within seven calendar days or the option to transfer their place to a new date.

Online tuition is not affected by any AU or NZ government restrictions and is subject to our standard terms and conditions.

As of June 2022.

Payment

The below covers all our courses and training except Train the Trainer (see below).

For all bookings, except Train the Trainer or Elocution/Speech services, full payment is requested to confirm the booking, unless the course is booked more than 8 weeks in advance, in which case a 50% deposit is requested, with the balance payable 7 calendar days before the booking commencement date.

For Elocution/Speech services, payment is to be made by the invoice's stated due date.

For group bookings, unless booked more than 18 weeks in advance, full payment is required within 14 days upon issue of invoice, unless otherwise stated or agreed.

Deposits are non-refundable, unless the booking is cancelled by Susie Wilson FinishingSchool, but may be transferred to a future booking if agreed in writing.

Payment can be made by bank transfer or by secure online debit/credit card payment. (Credit cards accepted: Visa, Mastercard, American Express.) We do not accept cash payments under any circumstances.

All payments received must be in British pounds unless otherwise stated or agreed upon.

Payment by direct bank transfer may be subject to additional administration fees, with all bank transfer fees to be settled by the client. To comply fully with UK anti-money laundering legislation, further information may be requested before bank transfers can be completed, including full details of the payee account and, for larger payments (above $1,000), proof of ID may be required.

We kindly advise that no tutor travel will be booked until full payment, or when agreed, a suitable deposit has been made. In the event of a cancellation/postponement (see appropriate fees above), non-refundable / non-transferable travel costs may be passed on to the client.

Susie Wilson Finishing School reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 on invoiced amounts unpaid by the due date at the rate of 8% per annum above the base rate from time to time of the National Australian Bank from the due date until the date of payment.

Cancellation

Cancellation: In-person training

The below covers all our courses except Train the Trainer (see below).

Cancellation fees*: within two calendar months in advance: 55%, up to 2 weeks in advance: 75%, within 13 calendar days prior: 100%.

Postponement to a later date is considered on a case-by-case basis and is at the discretion of Susie Wilson Finishing School. An amendment charge may be applied.

The course will be postponed by Susie Wilson Finishing School should the client fail to complete and successfully submit the required registration form. No money will be returned but the course will be moved to a new date of mutual convenience; any additional venue or travel costs will be passed on directly to the client.

In the unlikely event that a course with a stated or unstated minimum number of attendees does not meet the minimum number, Susie Wilson Finishing School reserves the right to cancel the course. A full refund will be offered to fully-enrolled students within seven working days. Susie Wilson Finishing School cannot be held responsible for any expenses incurred by students due to a postponement or cancellation of a course.

For private bookings, any deposit or pre-payment made by Susie Wilson Finishing School on behalf of a client to a chosen venue/supplier is subject to the venue/supplier’s terms and conditions and may not be refundable. If the terms and conditions of the venue/supplier necessitate a non-refundable deposit the client will accept that their own deposit made to Susie Wilson Finishing School may not be refundable.

*For all non-COVID19-related cancellations for in-person training. If you are scheduled to join us for in-person training and are unable to travel due to government restrictions or symptoms of COVID19 a full refund will be offered, or the chance to transfer your attendance to a future date.

Cancellation: Online training

All online training is non-refundable except in extreme, exceptional circumstances.

Postponement to a later date is considered on a case-by-case basis and is at the discretion of Susie Wilson Finishing School. An amendment charge may be applied.

Train The Trainer

The Train the Trainer programme is offered both in-person and online. To apply to attend either programme, individuals must complete the online application and pay a non-refundable application fee. When accepted into the programme, the application fee will be put towards the programme’s cost.

Once accepted, attendees can pay their tuition in full or through a payment plan. Payment plan dates correspond with each individual course and the advertised start date.

For the Grade One Programme, tuition payment plans must be paid according to the following schedule:

50% upon application being accepted
25% by three (3) weeks before the course commencement date
25% by one (1) week before the course commencement date

For the Grade Two Programme, tuition payment plans must be paid according to the following schedule:

50% upon application being accepted
50% by one (1) week before the course commencement date

Late payments will result in the cancellation of an individual’s enrolment. Fees must be paid in full at least a week before the course commencement date.

Payments for the Online course are made to Susie Wilson Finishing School Of Etiquette in AUD

For Grade One, cancellations for a partial or full refund must be made no later than 31 days before the course commencement date. Within 30 days of the course commencement date, no refunds will be made, however individuals who cancel within 30 days may transfer their seat to future course dates, and will be responsible for any additional course fees charged for the new course. The new course commencement must be confirmed within 12 months from the original course commencement.

For Grade Two, cancellations for a partial or full refund must be made no later than 44 days before the course date. Within 43 days of the course commencement date no refunds will be made, however, individuals who cancel within 43 days may transfer their seat to future course date, and will be responsible for any additional course fees charged for the new course date. The new course date must be confirmed within 18 months from the original course date.

Refunds for any Train the Trainer Grade One in-person course will be offered accordingly:

6 months before course commencement, 100% refund, minus the application fee
3 months before course commencement, 50% refund, minus the application fee
Within 30 days of course commencement, no refund, but individuals may transfer to another course date within the upcoming 12 months

All attendees for the online course are required to attend a virtual welcome and on-boarding tutorial into the course software platform, both held within a week of the online course commencement.

Individuals accepted into the in-person programme are not required to stay at the hotel the course is being held.

Damage

Any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by Susie Wilson Finishing School or affiliated companies will be covered by the responsible party.

A/V Recording

Video or audio recording of any class, seminar, webinar or workshop is prohibited. Online courses are not recorded for the privacy of our clients.

If permission has been granted to a specific client then it is understood that the footage/audio is used for personal use only and will not be used for commercial gain or appear on any media or social media, unless otherwise agreed.

From time to time we may take photographs or videos to promote our courses and services. We operate an opt-out policy and ask for clients who do not wish to appear to inform us in writing before course commencement.

We never, however, capture children’s courses or private 1:1 training, unless otherwise agreed in writing.

Bespoke Courses

For bespoke courses we charge a nominal course design fee. The fee is non-refundable but can be redeemed against the final investment if the bespoke course goes ahead.

The bespoke course design service does not give the client any rights, unless otherwise agreed in writing, to exclusivity, claim intellectual property or ownership of the course design.

The course programme may not be shared with any other third party unless agreed in writing by both parties.

Timekeeping, Scheduling, Tutors

For in-person training we ask all students to arrive at the time stipulated on the course welcome information unless agreed otherwise. The tutor will leave and no refund will be offered for students who fail to show up after 40 minutes without telephoning, texting or emailing to highlight their lateness.

For online training, we ask all students to connect 5 minutes before the stipulated start time. For private online training if a student fails to show up after 15 minutes with telephoning, texting or emailing to highlight their lateness the tutor will disconnect. No refund will be given unless in exceptional circumstances.

Webinars and online group course scheduling are subject to change at the discretion of Susie Wilson Finishing School. Every best effort will be made to give participants sufficient notice.

Susie Wilson Finishing School also reserves the right to reschedule tuition, change/replace any modules on any of the listed courses or reallocate tutors; where possible, students will be notified of these changes.

Whilst we will do our best to allocate named tutors for private tuition if specifically requested, this cannot be guaranteed due to the international nature of our work and retained clients. All our tutors are experts and their range of skills meets all courses offered by Susie Wilson Finishing School.

Should a named tutor be unable to attend a booking due to sickness or a personal emergency, subject to availability, we provide a substitute tutor. Only if we are unable to provide a tutor will a refund be offered.

Force Majeure

Susie Wilson Finishing School reserves the right to postpone or cancel any training due to industrial action, national mourning, government health advice or any other unforeseen occurrence.

We will make every best effort to inform the client in time and process refunds accordingly, where appropriate.

Privacy And Data

Susie Wilson Finishing School takes your privacy very seriously. Please refer to our Privacy Policy,

which states clearly our obligations under the GDPR regarding:

the personal information we collect about you, our users;
what we do with your information, and;
who your information may be shared with.

By using this website, you agree to our use of cookies. We use cookies to provide you with a better experience and to help our website run effectively.

Miscellaneous

Should a student or client fail to provide accurate and honest information about a booking, including but not limited to student’s/students’ ages (for children’s training), group size, dietary/access/medical and additional learning requirements, Susie Wilson Finishing School reserves the right to cancel or postpone the course, retaining any monies paid to cover costs already incurred, including administration, and up to the full course fee.

Unless otherwise agreed in writing, all participants for online training must have their camera turned on and microphone enabled. This is for the safety of our tutors and other students.

Digital certificates of attendance for online courses and webinars will only be issued if the client has attended over 90% of the course/webinar. No refund will be issued if a student fails to attend but a credit to use towards a future course may be granted.

All purchases and rentals of our online courses, in the form of videos or webinars, are final and cannot be refunded or exchanged.

Our presentations and training materials are copyrighted by Susie Wilson Finishing School and cannot be shared or given as handouts unless agreed in writing.

For private and corporate training, any planned press coverage is to be agreed upon in advance and in writing by all parties.

By submitting a registration form, the client has accepted registration. Acceptance and registration constitute a contract.

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SUSIE WILSON FINISHING SCHOOL OF ETIQUETTE